🎧 Emma AI Receptionist

While You're Fitting a Boiler,
Emma Is Booking Your Next Job

Emma answers every call 24/7, identifies the caller type, flags urgency, captures job details, and sends you an SMS — all before you've finished the job you're on.

Add Emma to My Business →See How It Works

The maths every gas engineer should see

5
Missed calls per week on average
£250
Average job value
£1,250
Lost revenue per week
£65k
Lost revenue per year to voicemail

Emma costs £197/month. The first missed job she captures pays for 6 months.

Emma in Action

How Emma handles the two most common gas engineer enquiry types.

Emergency
Homeowner in SN3
No heating — called at 6:45pm
Emma:“Good evening, John Smith Heating. I'm Emma, John's assistant. How can I help?”
Caller:“Hi, our boiler has just stopped and it's freezing. We've got two young kids.”
Emma:“I'm sorry to hear that — I'll get this to John straight away. Can I take your name and address?”
Caller:“It's Sarah, 14 Covingham Drive, SN3 5HJ.”
Emma:“Got that Sarah. Is there any smell of gas, or just no heating?”
Caller:“No gas smell, just no heating and no hot water.”
Emma:“Understood. Sending John an urgent alert now — he'll call you back within 20 minutes.”
📲 SMS sent to engineer in 8 seconds. Engineer called back in 14 minutes. Job booked.
Landlord
Landlord with rental property
Annual CP12 certificate needed
Emma:“Good morning, John Smith Heating. I'm Emma. How can I help?”
Caller:“I need a gas safety certificate for a rental property in Swindon.”
Emma:“Of course — John covers the whole Swindon area. Annual renewal or new tenancy?”
Caller:“Annual. It's due end of the month.”
Emma:“No problem. Can I take the property address and your contact number?”
Caller:“23 Rodbourne Road, SN2 2AH. I'm Mike, 07700 900123.”
Emma:“John has availability Tuesday or Wednesday morning — which works better for your tenant?”
📅 Job booked Tuesday 9am. CP12 appointment logged. Confirmation sent to landlord.

Everything Emma Does

Every feature below is included in the £197/month add-on.

🕐
Answers in under 3 ringsEvery call, every time. No voicemail. No missed jobs.
🏠
Identifies caller type instantlyTenant, homeowner, or landlord — Emma asks and logs it every time.
🚨
Flags emergencies immediatelyGas leak, no heating, no hot water — Emma spots urgency and escalates to your mobile.
📲
SMS job summary in 30 secondsName, number, address, job type, urgency level — all in a text to your phone.
📅
Books within your actual hoursEmma knows your working hours and postcodes. She only books jobs you can actually do.
🧠
Remembers repeat callersMrs Jones calls back — Emma recognises her and treats her like a regular.
📋
Logs every missed callEven if someone hangs up before Emma answers, that opportunity is captured.
🔄
Transfers VIPs and emergenciesGas leaks and your best customers can be put straight through to your mobile.

Emma Pricing

Emma Add-on — Works With Any Package
£297 setup
then £197/month
  • ✓Answers every call 24/7
  • ✓Identifies caller type and urgency
  • ✓SMS job summary within 30 seconds
  • ✓Books within your hours and postcodes
  • ✓Transfers emergencies to your mobile
  • ✓Logs all missed call opportunities
  • ✓Works standalone — no website needed
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Stop Losing Jobs to Voicemail

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