Meet Emma — AI Voice Receptionist
Every Call Answered.
Every Job Captured. 24/7.
Emma is an AI receptionist built specifically for gas engineers. While you're fitting a boiler, she's answering your calls, qualifying the job, and sending you the details by SMS — within 30 seconds of hanging up.
How Much Is a Missed Call Worth?
A boiler installation is worth £2,000–£4,000. An annual service contract is worth £80–£150/year per customer. A landlord CP12 contract can be worth £500–£2,000/year depending on the portfolio.
When you miss a call, the customer doesn't wait. They call the next engineer in Google. You lose the job, and if they were looking for a long-term engineer — you lose every repeat job too.
The numbers:
If you miss 3 calls per week, and 1 in 3 would have converted, and the average job value is £300 — that's £300/week, £1,300/month, £15,600/year walking out the door unanswered.
What Emma Does on Every Call
Answers immediately — no hold music, no voicemail
Emma picks up within 2 rings. She introduces herself as your receptionist, takes the customer's name, and asks what they need. Callers don't know they're speaking to AI unless you tell them.
Identifies caller type
Is this a homeowner, a tenant, or a landlord? The answer changes what you need to know about the job. Emma captures it before you call back.
Flags urgency
Gas leak, no heating, no hot water, or routine service? Emma sorts them into priority bands so you know what to call back first. Gas leak calls trigger an immediate SMS to your mobile.
Captures job details
Address, postcode, boiler make and model (where known), what the problem is, and when they're available. Everything you need before you return the call.
SMS job summary within 30 seconds
The moment the call ends, you get a text with the full job summary. Name, number, postcode, issue, and urgency. You can triage your callback list from the tools without stopping work.
Books within your hours and coverage area only
Tell Emma your working postcodes and hours. She won't promise jobs you can't reach or times you're not available. No awkward conversations with customers you have to let down.
Emma vs. The Alternatives
| Option | Cost | 24/7? | Qualifies callers? |
|---|---|---|---|
| Voicemail | Free | ✓ | ✗ — customers hang up |
| Answering service | £200–500/mo | Depends | ✗ — just takes messages |
| Part-time receptionist | £800–1,200/mo | ✗ | Sometimes |
| Emma (GasSafeBot) | £197/mo | ✓ Always | ✓ Full job details |
Emma Pricing
Emma is an add-on to any GasSafeBot package.
Emma — AI Receptionist
£297
then £197/month
- ✓ Answers every inbound call 24/7
- ✓ Identifies caller type (homeowner / tenant / landlord)
- ✓ Flags gas leak / no heating urgency
- ✓ SMS job summary within 30 seconds
- ✓ Works only in your hours & postcodes
- ✓ Transfers emergencies to your mobile
- ✓ Monthly call log report
Hear Emma Before You Decide
Listen to call transcripts showing exactly how Emma handles a boiler emergency, a routine service request, and a landlord CP12 enquiry. See it before you buy it.